Frequently asked questions
What if I have a problem with my products?
In the unlikely event that you are unhappy with your purchase, please get in touch within 7 days to arrange return. Once the item has been received back, in the original, unused condition, a replacement or refund can be arranged - please be aware that the buyer pays the return postage. If returning an item, please include details of your name, address and telephone/e-mail contact.
How do I make payment?
Payments can be made directly via BACS from your bank account to mine.
How long will it take for my item to be posted?
Unless otherwise requested, we post on Monday, Wednesday and Friday mornings by First Class Royal Mail (signed for and trackable).
We respect our customers' privacy and do not share or store any financial details or share any personal details with third parties.
Safety and fire retardancy
All the laminates used to make the lampshades adhere to strict safety codes and have passed all fire retardancy testing, making all the lampshades I make fire retardant.
Fire safety test reports can be viewed by pressing on the link